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How are Krumble & Chip cookies different?Our cookies weigh about 113 grams which is relatively higher than other cookies in the market. Each of our 12 original cookie flavours are concocted in detail to offer a unique experience with every flavour. Each flavour has a bespoke name and tells a story that comes to life with every bite. They are chef made, small batch artisanal cookies made using the finest ingredients.
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How many flavours do you offer?Our core collection has 12 original cookie flavours with bespoke names.
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How big is each cookie?Our cookies weigh about 113 grams each!
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What are the different box sizes?We have the single piece box, 4 box, 6 box and 12 box available.
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Where is Krumble & Chip located?We are located in Ramnagar, Coimbatore. Please visit our contact us page for more information.
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Do you ever run out of cookies?Never! Literally, never. We bake cookies from open to close, every day.
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Can I include a personalised message with my order?Yes, at checkout please add your message at the mentioned section.
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Can I order in advance?We bake literally every day. So, you do not have to place an order in advance unless it is a bulk order where in you could send us your requirement to krumbleandchip@gmail.com
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Do you offer local delivery?Yes, we have partnered with Kovai Delivery Boys to offer deliveries from our cloud kitchen to locations around Coimbatore.
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How long does delivery take?We aim to deliver the same day or next day depending on the time the order has been placed. We will send out an email once the order is out for delivery.
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How do you accept payment?We do not accept cash on delivery. Payment needs to be done online on our website while placing the order.
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Do you offer any discounts?The rates mentioned on the cookie product page is the final price. We do not give any discounts.
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What’s the best way to reach out for a collaboration?​​For any collaborations or partnerships, please reach out to krumbleandchip@gmail.com
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Can I place a wholesale order?At this time, we don’t offer any of our products to other retailers.
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Can I open a franchise?At this time, we are not franchising.
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Do you accept returns?Given the perishable nature of our cookies, we aren’t able to accept returns. If you encountered an issue with your order, please email krumbleandchip@gmail.com and let us know what’s going on. We will do our best to make it right.
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Can I make changes/cancel my order after confirming it?We will be able to accept order change or cancellation requests any time before we bake your cookies. Kindly reach out to us at krumbleandchip@gmail.com for a quick resolution. Unfortunately, we will not be able to change anything or cancel the order once the cookies have been baked for you.
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Do you offer shipping to other cities?We are working on it. Shipping will soon be available nationwide.
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How do I place a bulk order?Email us at: krumbleandchip@gmail.com and we will get back to you as soon as possible.
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Cookie careOur cookies weigh about 113 grams. All our cookies are baked fresh on order, contain egg and are packed in airtight pouches. Cookies can be stored in a cool, dry place for upto 10 days in the sealed pouch. For optimal freshness and flavour, we recommend refrigerating the cookies you don’t plan on eating immediately. Once opened, consume immediately.
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Allergen infoOur cookies are made by hand using shared equipment, which processes dairy, eggs, nuts and flour. If you have a severe allergy, please know that while we do our best to prevent cross-contamination, we are not an allergy-free kitchen space.
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Heating instructionsWhen ready to eat, simply heat the cookies at 180°C oven for 3-5 minutes or microwave for 15-20 seconds until warm and gooey.
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Are any of your products suitable for vegans?No, at the moment we do not have cookies for vegans.
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Do the cookies contain preservatives?No, at Krumble & Chip we do not use any preservatives or artificial ingredients. Hence, the life of our cookies are relatively less.
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What is the shelf life of the cookie?Our cookies have a shelf life of 10 days from the date of manufacture when stored in proper condition.
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Is the cookie size customisable?No, we won’t be able to change the size or the flavors with special requests.
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